I can't sign in to my account! - Kraken

If you are unable to sign in to your Kraken account, follow these steps to troubleshoot and regain access safely.

Step 1: Verify Login Credentials

Double-check your email address and password. Ensure that caps lock is off and that you are using the correct email associated with your Kraken account.

Step 2: Reset Your Password

If you have forgotten your password, click on the "Forgot Password" link on the login page. Follow the instructions sent to your registered email to reset your password securely.

Step 3: Check Two-Factor Authentication

If 2FA is enabled, ensure that your authenticator app or device is generating the correct code. Synchronize your device if needed.

Step 4: Clear Browser Cache or Try Another Browser

Sometimes browser cache or cookies can interfere with logging in. Try clearing your cache or using a different browser or device.

Step 5: Contact Kraken Support

If you still cannot access your account, reach out to Kraken Support through the official help portal: Kraken Support. Provide as much detail as possible to verify your identity.

Security Tips

Contact Kraken Support